e-PLUS TAP TO PAY FAQs
The ePLUS Card is a reloadable prepaid card. It is your personal e-wallet which you can use in several ePLUS partner stores. As a cardholder, you get to enjoy exclusive rewards, exciting freebies, and special discounts and perks from partner establishments.
- Any individual aged 18 years and above with a valid government-issued or school ID (for students) can avail the card.
There are two ways to join ePLUS:
Fill out the printed application form at the ePLUS booth
Present a valid ID and pay amount for the starter kit.
Cards and Items released on-site upon completion of the application process
Go to www.eplus.ph
Fill out the application form and click Submit The system will generate an electronic version of the form, with instructions on how to get the card from the branch.
Present the reference number and a valid ID at any ePLUS booth.
Pay amount for the starter kit Cards and/or Items released on-site upon completion of the application process
Enjoy these benefits as an e-PLUS Loyalty Member:
Perks and Privileges:
Reward Credits for every Movie watched
Complimentary Movie Pass for every 5 different Movie titles
Complimentary Movie Pass for every 20 points
Flavored Popcorn for every P500 and P1000 reload via BDO ATMs and LoadXtreme
Enjoy discounts, freebies and exclusive offerings from our partner merchants
Earn movie credits every time you watch a movie in SM Cinema. Members must always pay using the ePLUS card load to earn movie credits.
2017 CINELOKAL = 1 pt
2017 2D = 2 pts
2017 LARGE FORMAT = 3 pts
2017 3D = 4 pts
2017 DCC = 4 pts
2017 XD = 4 pts
2017 IMAX = 4 pts
No. For now, movie credits may only be exchange for ePLUS complimentary movie passes at the ePLUS booth.
Visit any ePLUS booth or online to check your credits. Fill out redemption form and present ePLUS card with any government-issued or school ID (for students) to claim the complimentary movie pass
In case a representative of the member will redeem, an authorization letter with the ID of the member, ID of the representative and ePLUS card must be presented. No ePLUS card, no redemption policy.
Membership renewal is easy onsite (ePLUS Booth at SM Cinema lobbies)
Fill out the printed application form at the ePLUS booth
Present a valid ID and pay amount for renewal (Php 150).
Membership Renewal Freebies:
1 Complimentary Movie Pass
1 Caramelized Popcorn
Membership is valid for 1 year, renewable every year.
Visit the Merchants tab of www.eplus.ph to know more about where you can pay using your ePLUS card. The website also shows existing promos and freebies.
Visit the Reloading tab of www.eplus.ph to know more about where you can top up your ePLUS card
Minimum P100. No load limit. Increments of P100
• Load is non-expiring.
• Inactive cards (no usage for 2 years) is subject to a dormancy fee.
Cash, Sodexo, and Debit Cards can be used when you reload at any SM Cinema Ticket Booth.
However, for other reloading partners, only cash payment will be accepted.
At the ATM Machine
• Insert your BDO ATM card
• Go to Reloads
• Select e-PLUS Tap to Pay card
• Confirm the P10 transaction fee notice by selecting Yes
• Choose Account Type
• Enter your ePLUS Card Number
• Select Reload Amount
• Confirm summary of reload transaction by
• Enter your PIN Number
• Get your card and transaction receipt once transaction is completed
At the Cinema
• After 1 hour, proceed to any ePLUS booth located in all SM Cinemas nationwide
• Just inquire your balance at the ePLUS or ticket booth in order to complete the reloading transaction
• Present your transaction slip to get the FREE Popcorn voucher
There are 3 ways:
1. ePLUS members can check their available movie credits at any ePLUS booth located in all SM Cinema lobbies nationwide.
2. You may also log on to www.eplus.ph to check your account and balance as of the previous day.
3. If you have an Android phone with NFC capabilities, you may download the ePLUS Tap to Check App for FREE at Google Play.
- In case of any discrepancies on the load usage, member can call Customer Care Hotline at 470-2222
Partner Merchant - Counter Refund
Refund procedure of the partner merchant would be followed.
ePLUS members can refund via reload back to the card. Cash refund is not allowed.
Merchant’s cashier can call Customer Care 4702222 for assistance
For UV Terminals and Bus transactions, no reload back since tapping will be upon riding the vehicle.
Immediately report lost or stolen ePLUS cards to Customer Care 470-2222 or at the nearest ePLUS booth located in any SM Cinema lobby nationwide. Customer Care will validate member’s important details.
To replace, member to visit any ePLUS booth, fill out a card replacement form and pay P100 for the issuance of the new card.
Recovered load balance, transaction history, and movie credits will be transferred to the new card within a 48-hour clearing period.
The movie in the starter kit cannot be used to purchase a ticket online.
*Initial Movie loaded in the card is Valid for 2 months
Yes, members can maintain more than 1 card.
No. Load and movie credits will be treated on a per card basis. We cannot combine load from multiple cards in 1 transaction.
- Use of the ePLUS Load is transferrable as long as the card has sufficient load.
Member is required to redeem using loyalty points.
Yes. Prepaid cards are available for this convenient gift-giving purpose.
Yes as long as there is sufficient balance. Single tap, single ticket policy applies.
Yes. Just fill out the parental consent on the application form.
Yes. You may use it as much as you want as long as you have sufficient credits.
No. The starter kit is a promo kit already.
Yes, you will still earn full movie credit/s. However, transactions must be done at the ticket booth.
You just need to activate your account at www.eplus.ph. There are detailed instructions on how to register, use, and rewards for eplus online transactions.
Just tap your card at any SM Cinema ticket booth or at the eplus booth. Upon balance inquiry, the reader will display the current load and will also state if it is transferring any pending deferred reload