Frequently Ask Questions

Home > FAQ


  • The ePLUS Card is a reloadable prepaid card. It is your personal e-wallet which you can use in several ePLUS partner stores.

  • Visit the Merchants tab of to know more about where you can pay using your ePLUS card.

  • Visit the Reloading tab of to know more about where you can top up your ePLUS card.
    Reload Amount:
    Minimum P100. No load limit. Increments of P100
    • Load is non-expiring.
    • Inactive cards (no usage for 2 years) is subject to a dormancy fee
  • If you have an Android phone with NFC capabilities, you may download the ePLUS Tap to Check App for FREE at Google Play.
    - In case of any discrepancies on the load usage, member can call Customer Care Hotline at 470-2222.

  • Partner Merchant - Counter Refund
    Refund procedure of the partner merchant would be followed.
    ePLUS members can refund via reload back to the card. Cash refund is not allowed.
    Merchant’s cashier can call Customer Care 4702222 for assistance
    For UV Terminals and Bus transactions, no reload back since tapping will be upon riding the vehicle.

  • Yes, members can maintain more than 1 card.

  • Use of the ePLUS Load is transferrable as long as the card has sufficient load.